Digital democracy reforms tends to advance or retreat in fits and starts, but when exigent circumstances require more from us and our governments, change can happen unexpectedly. On May 26, I requested an absentee ballot, intending to cast my vote … Continue reading
There’s much to be learned from the experience of the city Gainesville, Florida, where a commissioners voted in 2014 to publish the public’s email correspondence with them and the mayor online.
More than five years on, the city government and its residents have are ground zero for an tumultuous experiment in hyper-transparent government in the 21st century, as Brad Harper reports for the Montgomery Advertiser.
It’s hard not to read this story and immediately see a core flaw in the design of this digital governance system: the city government is violating the public’s expectation of privacy by publishing email online.
“Smart cities” will look foolish if they adopt hyper-transparent government without first ensuring the public they serve understands whether their interactions with city government will be records and published online.
Unexpected sunshine will also dissolve public trust if there’s a big gap between the public’s expectations of privacy and the radical transparency that comes from publishing the emails residents send to agencies online.
Residents should be offered multiple digital options for interacting with governments. In addition to exercising their rights to freedom of expression, assembly and petition on the phone, in written communications with a given government, or in person at hearing or town halls, city (and state) governments should break down three broad categories of inquiries into different channels:
Emergency Requests: Emergency calls go to 911 from all other channels. Calls to 911 are recorded but private by default. Calls should not be disclosed online without human review.
Service Requests: Non-emergency requests should go 311, through a city call center or through 311 system. Open data with 311 requests is public by default and are disclosed online in real-time.
Information Requests: People looking for information should be able to find a city website through a Web search or social media. A city.gov should use a /open page that includes open data, news, contact information for agencies and public information officers, and a virtual agent or “chat bot” to guide their search.
If proactive disclosures aren’t sufficient, then there should be way to make Freedom of Information Act requests under the law if the information people seek is not online. But public correspondence with agencies should be private by default.
FierceElectronics reports that Draganfly is claiming that their technologies can, when attached to a drone, detect fever, coughs, respiration, heart rate, & blood pressure for a given human at a distance. Put another way, this drone company is saying that … Continue reading
Yesterday, the United States Freedom of Information Act Advisory Committee met at the National Archives in Washington and approved a series of recommendations that would, if implemented, dramatically improve public access to public information. And in May, it will consider … Continue reading
Elon University and Pew Research Center asked experts what the impact of digital disruption will be upon democracy in 2030: Perspectives differ! About half predicted that humans will use technology to weaken democracy over the next decade, with concerns grounded … Continue reading
Congress has quietly made an open, license-free identifier for the recipients of federal grants the default option for agencies in the United States. While truly open grant data is not mandatory, every agency must now decide whether to use non-proprietary … Continue reading
Government secrecy, as measured by censorship or non-responsiveness under the Freedom of Information Act, is at an all-time high during the Trump administration. The Freedom of Information Act is getting worse under Trump for a variety of reasons. Continued secrecy … Continue reading
In a world where corruption and maladministration allow injustice, tolerate criminality, or even lead to avoidable deaths, what public officials do on social media can fly under the radar as a matter deserving public attention. And yet, the United States … Continue reading
Today in Washington, DC, the White House Office of Management and Budget and the Data Coalition are hosting a public forum for feedback on the draft action plan for the new federal data strategy. Remote access is available for those … Continue reading
There’s no shortage of commentary from partisans, pundits, politicians, and political reporters about who “won” or “lost” last night’s Democratic presidential debate on NBC News, honing in on how the candidates performed, rose, fell, responded or rebutted one another, or … Continue reading