Monthly Archives: July 2012

Jay Nath on how San Franscisco is working to get its Gov 2.0 groove back

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Back in January, Govfresh founder wrote about how San Francisco can “get its Gov 2.0 groove back,” offering six recommendations to the city government to use technology better.

[Image Credit: Fog City Journal]

When asked for comment, San Francisco chief innovation officer Jay Nath (@Jay_Nath) responded to Fretwell’s suggestions via email. While I’ll be sharing more from Nath and SF CIO Jon Walton over at the O’Reilly Radar civic innovation channel, in the meantime I’m publishing his specific responses to those recommendations below.

Build the best mayoral website in the world

Nath: We can always improve how we communicate with our constituents. If we were to undertake an effort to redesign the Mayor’s site, we should take a holistic approach and not just focus on the Mayor’s site. The approach NYC took to invite their design community is one that I think is very smart and something that SF should consider.

Use “Built in SF” technology

Nath: We agree and launched our City Hall iZone concept where we pilot great local technologies and services. We frequently meet with great companies like Square, Twitter, Uber, Yammer and invite each of them to work with the City. Specifically, we’re actively exploring Yammer, Zendesk, Get Satisfaction, Cozybit and 802.11s mesh, Google+ hangouts, and others. Additionally, we’re already using local tech like WordPress (which powers our innovation site), Twitter via Open311API, and Instagram.

Go back to the (data) fundamentals

Nath: We have an open data roadmap to strengthen our leadership in this area. It’s in our 2012 innovation portfolio as well. Our goal is to structurally change how we share data so that our default position is one of sharing. One idea is to require that all software purchased that stores structured data to have a public API. As we secure staffing for this effort, we will invite the community to help us shape the final form and execute.

Leverage the civic surplus

Nath: I would argue that we’ve done a great job in this area. Last summer, we partnered with Gray Area Foundation for the Arts (GAFFTA) to produce the “Summer of Smart.” This series of hackathons produced over 20 prototypes, 500 participants and 10,000 hours of civic engagement. We’ve continued our efforts this year with the City’s first unhackathon around taxi dispatch and real-time mass communication. Our Mayor and transit director both attended the event and thanked our community for their efforts to make SF a better city.

Additionally, we launched our citizen engagement platform, ImproveSF, in a very big way in April.

Open source the infrastructure

Nath: While we can do more to increase open source software adoption, I want to
recognize our efforts to date:

  • open source policy
  • SFPark Android/iPhone app
  • Enterprise Addressing System
  • SmartPDF
  • LAMP as an option for internal customers
  • Pligg (DataSF)
  • Several Drupal applications

Additionally, the idea of moving our City from the existing CMS (Vision) to WordPress is not just about open source technology. We, as a City, made the decision to utilize Vision CMS a couple of years ago and the switching costs to migrate to WordPress currently outweigh the benefits. I will encourage the City to strongly consider WordPress, Drupal, etc for consideration when Vision no longer meets our needs.

Give citizens a dashboard

Nath: This is more than just adopting the IT Dashboard. We have to implement the governance and project management model to ensure that the data is accurate. This is something we need to do but requires time and culture change. I agree that we need to increase access to high value datasets like expenditures. This is part of our open data roadmap and will receive renewed focus in 2012.

SahelResponse.org showcases the power of open data and neocartography

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On January 9th, I wondered whether 2012 would be “the year of the open map.” I started reporting on digital maps made with powerful new software and open data last winter, in the context of open government.

In the months since, I’ve seen many more maps emerge from the work of data journalists and government, including a beautiful one made with TileMill and open data from aid agencies at SahelResponse.org. You can explore the map in the embed below:

Nate Smith, who works at DevelopmentSeed, the makers of MapBox and TileMill, blogged about SahelReponse.org at PBS Mediashift.

To bring key aid agencies together and help drive international response, the SahelResponse.org data-sharing initiative maps information about the ongoing food crisis in the Sahel region of West Africa. More than 18 million people across the Sahel are at risk and in need of food assistance in the coming months, according to the United Nations. Recent drought, population movements, and conflict have created a rapidly changing emergency situation. As in any crisis, multiple agencies need to respond and ramp up their coordination, and access to data is critical for effective collaboration. In a large region like the Sahel, the band of mostly arid land below the Sahara Desert stretching across the continent, effective coordination and collaboration are critical for responding effectively.

Thanks to new technologies like TileMill, and an increased adoption of open data, it was possible to put all the key data about the crisis — from relief access routes to drought conditions and population movements — in one place, openly available and mapped to give it further context.

More than half a year later, on other words, I think the prediction that 2012 will be the year of the open map is being born out. The adoption of OpenStreetMap by Foursquare was a notable data point, as was StreetEast moving to OpenStreetMap from Google Maps. In response to the challenge, Google slashed its price for using the Google Maps API by 88%. In an ideal world, the new competition will result in better products and more informed citizens.

Social citizenship: CNN and Facebook to partner on “I’m Voting” app in 2012 election

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Two years ago, I wondered whether “social voting” on Foursquare would increase voter participation.

That experiment is about to be writ much larger. In a release today, first reported (as far as I can tell) by Mike Allen in Politico Playbook, CNN and Facebook announced that they will be partnering on a “I’m Voting” Facebook app that will display commitments to vote on timelines, newsfeeds and the “real-time ticker” in Facebook.

“Each campaign cycle brings new technologies that enhance the way that important connections between citizens and their elected representatives are made. Though the mediums have changed, the critical linkages between candidates and voters­ remain,” said Joel Kaplan, Facebook Vice President-U.S. Public Policy, in a prepared statement. “Innovations like Facebook can help transform this informational experience into a social one for the American people.”

“By allowing citizens to connect in an authentic and meaningful way with presidential candidates and discuss critical issues facing the country, we hope more voters than ever will get involved with issues that matter most to them,” said Joe Lockhart, Facebook Vice President Corporate Communications, in a prepared statement. “Facebook is pleased to partner with CNN on this uniquely participatory experience.”

“We fundamentally changed the way people consume live event coverage, setting a record for the most-watched live video event in Internet history, when we teamed up with Facebook for the 2009 Inauguration of President Obama,” said KC Estenson, SVP CNN Digital, in a prepared statement. “By again harnessing the power of the Facebook platform and coupling it with the best of our journalism, we will redefine how people engage in the democratic process and advance the way a news organization covers a national election.”

“This partnership doubles down on CNN’s mission to provide the most engaging coverage of the 2012 election season,” said Sam Feist, CNN Washington bureau chief, in a prepared statement. “CNN’s unparalleled political reporting combined with Facebook’s social connectivity will empower more American voters in this critical election season.”

What will ‘social citizenship’ mean?

There’s also a larger question about the effect of these technologies on society: Will social networks encouraging people to share their voting behavior lead to more engagement throughout the year? After all, people are citizens 365 days a year, not just every two years on election day. Will “social citizenship” play a role in Election 2012?

In 2010, Foursquare founder Dennis Crowley said yes. As has often been the case (Dodgeball, anyone?), Crowley may well have been ahead of his time.

“One of the things that we’re finding is that when people send their Foursquare checkins out to Twitter and to Facebook, it can drive behaviors,” said Crowley in 2010. “If I check into a coffee shop all the time, my friends are going to be like, hey, I want to go to that coffee shop. We’re thinking the same thing could happen en masse if you start checking into these polling stations, if you start broadcasting that you voted, it may encourage other friends to go out there and do something.”

The early evidence, at least from healthcare in 2010, was that social sharing can lead to more awareness and promote health. Whether civic health improves, at least as measured in voter participation, is another matter. How you voted used to be a question that each registered citizen could choose to keep to him or herself. In 2012 and the age of social media, that social norm may be shifting.

One clear winner in Election 2012, however, will almost certainly be Facebook, which will be collecting a lot of data about users that participate in this app and associated surveys — and that data will be of great interest to political scientists and future campaigns alike.

“Since both CNN and [Facebook] are commercial entities, and since data collection/tracking practices in these apps are increasingly invasive, I am curious to see how these developments impact the evolution of the currently outdated US privacy regime,” commented Vivian Tero, an IDC analyst focused on governance, risk and compliance.

UPDATE: The Poynter Institute picked up this story and connected it in a tweet with a recent AdWeek interview with CNN digital senior vice president and general manager KC Estenson on “CNN’s digital power play.

Estenson, whose network has been suffering from lower ratings of late, notes that online, CNN is now “regularly getting 60 million unique users,” with an “average 20 million minutes a month across the platforms” and CNN Digital generating 110 million video streams per month.

That kind of traffic could power a lot of Likes.

Full release by Facebook on U.S. Politics over on Facebook.

This post has been updated as more information became available, via Facebook spokesman Andrew Noyes.