Category Archives: international

Civic coders for America gather in DC for a Presidents’ Day datacamp

Posted on by

0

This past weekend, civic developers gathered at a Seattle data camp to code for America. This Presidents’ Day, the day before George Washington’s Birthday, dozens of government technologists, data nerds, civic hackers and citizens from around the District of Columbia, Virginia and Maryland will join Code for America fellows for a datacamp at Big Window Labs.

The attendees of the Washington datacamp can look to the Seattle Data Camp for inspiration. The civic hacktivism on display there led to engaged discussions about Seattle’s South Park neighborhood, mobile damage assessment apps, transit apps, mobile / geolocation apps, data mining, information visualization.

Perhaps even more impressive, one of those discussions lead to the creation of a new smartphone application. Hear Near pushes alerts about Seattle events nearby to iPhone or Android device users using text messages. Hear Near is now available from iTunes and Android.

Joe McCarthy published a terrific post about Data Camp Seattle that offers a great deal of insight into why the event worked well. McCarthy helped the HearNear team by identifying and defining mappings between the GeoLoqi API and the iCal feed.

McCarthy describes how a creative discussion amongst talented, civic-minded people enabled them to donate their skills to putting the open data from Seattle’s data repository to work for its citizens. He also explored what inspires him about Code for America:

I wasn’t sure what to expect going into the event, but was greatly impressed with the interactions, overall experience and outcomes at Data Camp Seattle. I’ve admired the Code for America project since first learning about it, and have been a proponent of open data and platform thinking (and doing) on my blog. It was inspiring and empowering to have an opportunity to do more than simply blog about these topics … though I recognize the potential irony of writing that statement in a new blog post about these topics.

I suspect that one of the most durable outcomes of the Code for America project will be this kind of projection or radiation of civic empowerment through – and beyond – the efforts of the CfA fellows and their collaboration partners. In The Wealth of Networks, Yochai Benkler writes about how “[t]he practice of producing culture makes us all more sophisticated readers, viewers, and listeners, as well as more engaged makers”. In Program or Be Programmed, Doug Rushkoff warns against “relinquishing our nascent collective agency” to computers and the people who program them by engaging in “a renaissance of human capacity” by becoming programmers ourselves.

While many – or even most – of the specific applications we designed and developed during the Data Camp Seattle civic hackathon may not gain widespread traction and use, if the experience helps more of us shift our thinking – and doing – toward becoming co-creators of civic applications – and civic engagement – then the Code for America project will have succeeded in achieving some grand goals indeed.

This example of directed action at an unconference has fast become the next step in the evolution of camps, where a diverse set of volunteers come together to donate more than money or blood: they exchange information and then apply their skills to creating solutions to the needs defined by a given set of societal challenges.

This model of directed civic involvement has became a global phenomenon in wake of the crisiscamps that sprung up after the earthquake in Haiti last year. The cultural DNA of these camps has evolved into CrisisCommons, which has acted as platform for volunteers to donate their skills to help in natural disasters and other crises.

As the role of the Internet as a platform for collective action grows, those volunteers are gaining more ability to make a difference using powerful lightweight collaboration tecnology and open source data tools.

From the towns of the United States to cities in Denmark, Brazil, Kenya, Illinois and India, people interested in local Gov 2.0 have been gathering to to create applications that use open public data. In December, Around the world, the International Open Data Hackathon convened participants in over 56 cities in 26 countries on 5 continents.

As Seattle CIO Bill Schrier put it this past weekend, they’re turning data into information. Federal CTO Aneesh Chopra has praised these kinds of efforts “hacking for humanity.” An event like Random Hacks of Kindness “brings together the sustainable development, disaster risk management, and software developer communities to solve real-world problems with technology.”

On President’s Day, another datacamp will try to put that vision into action.

http://widgets.twimg.com/j/2/widget.js //

Clinton: There is no silver bullet in the struggle against Internet repression. There’s no “app” for that

Posted on by

0

Today in Washington, Secretary of State Clinton reiterated the State Department’s commitment to an Internet freedom policy in a speech at George Washington University. Rebecca MacKinnon, journalist, free speech activist, and expert on Chinese Internet censorship, provided some on the spot analysis immediately following Clinton’s words. MacKinnon made an interesting, and timely, point: there are limits to directly funding certain groups. “I think one of the reasons that the Egyptian and Tunisian revolutions were successful was that they were really home grown, grass roots. At the end of the day, the people in the countries concerned need to really want change and drive that change.”

MacKinnon parsed the considerable complexity of advocating for Internet freedom in the context of Wikileaks and electronic surveillance in other areas of the federal government. For those interested, she elaborated on the issues inherent in this nexus of government and technology in her Senate testimony last year. At some point this winter, there will be a hearing on “CALEA 2″ in the United States Congress that’s going to be worth paying close attention to for anyone tracking Internet freedom closer to home, so to speak.

Should the U.S. support Internet freedom through technology, whether it’s an “app” or other means? To date, so far the State Department has allocated only $20 million of the total funding it has received from Congress, according to a report on Internet censorship from the Senate Foreign Relations Committee obtained by the AFP. (Hat tip to Nick Kristof on that one).

Clinton defended the slow rollout of funding today in her speech (emphasis is added):

“The United States continues to help people in oppressive Internet environments get around filters, stay one step ahead of the censors, the hackers, and the thugs who beat them up or imprison them for what they say online. While the rights we seek to protect are clear, the various ways that these rights are violated are increasingly complex. Some have criticized us for not pouring funding into a single technology—but there is no silver bullet in the struggle against Internet repression. There’s no “app” for that. And accordingly, we are taking a comprehensive and innovative approach—one that matches our diplomacy with technology, secure distribution networks for tools, and direct support for those on the front lines.”

The caution in spending may well also be driven by the issues that the State Department encountered with Haystack, a much celebrated technology for Internet freedom tool that turned out to be closer to a fraud than a phenomenon.

There may be no silver bullet to deliver Internet freedom to the disconnected or filtered masses, per se, but there are more options beyond the Tor Project that people in repressive regimes can leverage. Today, MIT’s Technology Review reported on an app for dissidents that encrypts phone and text communications:

Two new applications for Android devices, called RedPhone and TextSecure, were released last week by Whisper Systems, a startup created by security researchers Moxie Marlinspike and Stuart Anderson. The apps are offered free of charge to users in Egypt, where protesters opposing ex-president Hosni Mubarak have clashed with police for weeks. The apps use end-to-end encryption and a private proxy server to obfuscate who is communicating with whom, and to secure the contents of messages or phone conversations. “We literally have been working night and day for the last two weeks to get an international server infrastructure set up,” says Anderson.

No word on whether they’ve received funding from State yet. For more on today’s speech, read the full report on the State department’s Internet freedom policy at the Huffington Post, Ethan Zuckerman or the ever sharp Nancy Scola on #NetFreedom, which does, in fact, now look like a “big deal.”

Secretary of State Clinton speaks about Internet freedom and technology

Posted on by

0

Today in Washington, Secretary of State Hillary Rodham Clinton is speaking about Internet freedom and technology.

http://c.brightcove.com/services/viewer/federated_f9?isVid=1

The PBS Newshour is also streaming the speech:

http://www.ustream.tv/pbsnewshour

2011 Trend: Deloitte predicts eGovernment will reach an inflection point

Posted on by

0

http://c.brightcove.com/services/viewer/federated_f9?isVid=1

2011 predictions from Deloitte Consulting:

In 2011 Deloitte predicts eGovernemt (eGov) usage will reach an inflection point. Across developed countries, the proportion of businesses that use eGov services for at least one process is expected to average over 90 percent, up from 75 percent in 2010. Similarly, the proportion of citizens that use eGov in industrialized countries should rise by at least 10 percentage points. In some countries, the importance of eGov as a way to boost public sector productivity and efficiency may even prompt the appointment of a national Chief Information Officer (CIO) where one did not exist previously.”

For those watching, the United States has had both a CIO and a chief technology officer (CTO) since the beginning of the Obama administration. Both Vivek Kundra and Aneesh Chopra, respectively CIO and CTO, have worked with their staff to go beyond traditional e-government in the context of the open government initiative, evolving from a “vending machine” model, where government simply provides e-services, to where government acts as a platform, releasing data and convening citizens, industry and policy makers to address huge challenges.

Whether Deloitte’s prediction comes true in 2011 for the world remains to be seen. It’s certainly interesting and worth taking note.

Deb Bryant on open source at the Tech@State unconference

Posted on by

0

Deb Bryant, public sector communities manager at the Oregon State University Open Source Lab, kicked off the Tech@State unconference on open source at the National Democratic Institute today.

The short video below, capturing some of her thoughts on the evolution of open source in government, are worth considering, particularly with respect its use internationally. As Bryant pointed out, for instance, Brazil has been doing open source for a decade. “They’re really the Simon Bolivar of software down there.”

The schedule for the Tech@State unconference is evolving at Open4m.org/NDI. It bids to be an interesting day.

2011 Gov 2.0 and Open Government Events Calendar

Posted on by

0

Tomorrow, another great Tech@State event kicks off at the State Department in Washington, D.C. In New York City, the city’s first chief digital officer, will put on the capstone on Social Media Week at an open government forum. Out in Los Angeles, people will gather at KPCC for a digital diplomacy forum. It will be a busy Friday but these three events are only a few coming up that sit in the intersection of technology, citizens and government coming up this year.

As J.D. Lasica reported in his comprehensive Socialbrite list of 2011 social media, tech marketing conferences, there won’t be a Gov 2.0 Expo. (For an explanation of why O’Reilly won’t be doing the Expo this year, visit Quora.) There will, however be many other places for people to gather, talk and learn about Gov 2.0 in 2011 — just take a look through the many Govloop event listings. For a broader selection, Socialbrite has a terrific calendar of calendar of 2011 nonprofit conferences.

There will be any number of citizen-generated unconferences around the world in 2011, where the attendees generate the program. They’ll include CityCamps, BarCamps, PodCamps or MobileCamps. Check out the CityCamp calendar to find one near you and keep an eye out for CityCamp meetups in February.

The following listings are by no means comprehensive but should serve as a starting point if you’re wondering what’s happening, when and where. If you know about more Gov 2.0 events that should be listed here, please let me know at alex@oreilly.com or @digiphile.

Gov 2.0 LA

This Los Angeles conference brings a “West Coast” sensibility to the Gov 2.0 conversation, with a particular emphasis on social media and speakers from the diplomatic, marketing and consulting worlds. For a sense of what the 2010 event held, read On Language: Government 2.0 jargon and technology or a history lesson in disruptive innovation applied to modern government at Gov 2.0 LA.

Website: gov20la.org

DataCamp

February 13, Boston, MA
February 19, Seattle, WA
Philadelphia and DC TBD.

Code for America is hosting a set of “data camps” in its host cities this winter. Here’s why: “City governments have a lot of information which is useful to all of us. This ranges from maps of local parks to building footprints to real-time 911 calls. We all have an interest in our budget information, legistlative documents and other resources that we use in collective decision-making and deliberation. Not all of this information is currently available for all cities, even though much of it is public record. The “Open Data” movement is a way to work on getting information into machine-readable formats, allowing for easy publishing, sharing, and reuse. We’re hosting DataCamps in CfA’s cities this year to build communities around making city data more open and accessible to allow citizens to help cities work better. DataCamp is a event focusing on skill-building and collaborative work on city data. It is an opportunity for interested parties in a city to work together, and build a network of people with shared interested in improving civic communications and information management.”

Website: Code for America datacamps

2011 Computer-Assisted Reporting Conference

Feb. 24 to 27, 2011 — Raleigh, N.C.
Data journalism is a key component of the Gov 2.0 world. If government releases data, data journalism must evolve to validate, analyze and tell stories with it.

Website: www.ire.org/training/conference/

Social Media for Government Conference

February 14-17, 2011
Social media is but one component of Gov 2.0, alongside open data, collective intelligence or a rethinking of how services are provided, but it’s clear that it’s important.

Website: www.aliconferences.com/conf/social_media_govt0211/index.htm

Intelligent Cities Meetup

February 23rd, Washington, DC
“Intelligent Cities, a National Building Museum initiative, supported by its partners TIME and IBM and funded by The Rockefeller Foundation, explores the intersection of IT and urban design to understand where we are, where we want to be, and how to get there.” Meetups are planned for San Francisco, NYC and Chicago.

Website: Meetup.com/Intelligent-cities

Transportation Camp

March 5-6, NYC, New York
March 19-20, San Francisco, CA
TransportationCamp is a new unconference about transportation and technology.

Website: transportationcamp.org

South by Southwest Interactive Festival

March 10-15, Austin, Texas
This year’s SXSWi will include many sessions that fall under the umbrella of Gov 2.0, including government officials talking about open government, citizens talking about new apps or platforms, and new services or applications that will be relevant to both. Here’s just a sampling.

Website: sxsw.com/interactive

2011 Web and New Media Conference

March 17–18, 2011, Washington, DC
This conference is for government new media managers and webmasters, many of whom are wearing both hats in 2011. It’s proven to be an excellent networking and educational forum.

Website: http://www.usa.gov/webcontent/wmu/conference/2011/index.shtml

Web 2.0 Expo

March 28-31, San Francisco, CA
October 10-13, NYC, NY
There are many lessons for Gov 2.0 from Web 2.0, including the power of platforms to catalyze innovation, investment and more agile government.

Website: web2expo.com

NASA Open Source Summit

March 29-30, Mountain View California

From the organizers: “On March 29 & 30, NASA will host its first Open Source Summit at Ames Research Center in Mountain View California. This event will bring together engineers and policy makers across NASA and respected members of the open source community to discuss the challenges with the existing open source policy framework, and propose modifications that would make it easier for NASA to develop, release, and use open source software.”

Website: NASA Open Source Summit

Media Access to Government Information Conference (MAGIC)

April 12, National Archives, Washington, D.C.

From the organizers: “MAGIC is a collaborative, one-day conference sponsored by the National Archives and Records Administration (NARA) and Duke University’s DeWitt Wallace Center for Media and Democracy that will:

  • Explore obstacles and opportunities for access to government information by journalists and others writing about public affairs in the digital age;
  • Include government officials, reporters, scholars, and Non Government Organization (NGO) leaders who can contribute insights into how journalists can better discover, access, and use digital government information; and
  • Inform government professionals about the use of technology to provide better access to government information

The conference is free and open to the public, though registration is required. Breakfast, lunch, and refreshments are included. The conference sessions will be videotaped and made available for viewing at a later date. For more information, please contact MAGIC@nara.gov.”

Website: MAGIC

Mobile Citizen Summit

April 16, Washington, D.C.

From the organizers: “You have heard the word, mobile is the new hot thing. You have convinced your management to start using mobile, but how do you actually use mobile to engage citizens and create impact? The Mobile Citizen Summit is a one-day learning laboratory for those interested in applying mobile technologies to empower, fuel and drive citizen engagement in the public good. Our focus is on providing you with informative and practical discussions.”

Website: Mobile Citizen Summit

Transparency Camp

April 30-May 1, Washington, DC
The 2010 Transparency Camp delved into open data, coffee, open government, culture and yes, transparency. Look for more of the same.

Website: transparencycamp.org

Open Government and Innovations Conference

Likely in May 2011, Washington, DC
Applied uses of platforms, social media, culture change and more, all relevant transparency and open government

Website: http://events.1105govinfo.com/events/ogi-open-government-2010/home.aspx

Gov 2.0a

May 6-7, Oklahoma City, Oklahoma

From the organizers: “The second annual Gov 2.0a conference is focused on applications of technology to government problems. The conference will be a forum to learn about successful Gov 2.0 applications through case studies, to learn about best practices for Gov 2.0 applications, and to network with other professionals from city and state organizations, community groups, non-profits and the private sector who share interest in the application of technology to improve the functioning of our government.”

Website: Gov20a.com

Fedtalks Open Government Summit

May 11, Washington, D.C.

From the organizers: “FedScoop’s Open Government & Citizen Engagement Summit, part of the FedTalks event series, will bring together leading federal government and industry experts to discuss the state of open government and tech solutions to better engage citizens.”

Website: Fedscoop.com/fedtalks/opengov2011

OpenGov West

May 13-14, Portland, OR
Open government and Gov 2.0 community leaders, public officials, citizens and technologists from all over the West Coast.

Website: opengovwest.org

Local Open Government Summits

May 13-22, 2011, 35+ cities
In 2011, there will be a host of other camps too, as readers will find below, and a new initiative: local open government innovation summits. According to the organizers, “The summits’ overarching objective is to gather citizens and local government staff together in dialogue for knowledge-sharing and relationship-building. It is not necessary to include action planning, identification of next steps, or decision-making into your local summit. A successful outcome is raising awareness of local gov officials that they are not alone as they implement open government programs and that they can access the expertise of the broader open government community. The target is 50+ local summits across the US and internationally.”

Website: opengovplaybook.org

OpenGov Camp

June 4-5, NYC

From the organizers: “OpenGov Camp is a one day conversation on how participation builds transparency to deliver efficiency. We are a community of doers and decision-makers talking about what works—and what doesn’t. Whether you are a developer, journalist, activist, organizer or government employee, you should attend. For one day, we ask you three questions:

  • Where is “local” Open Government going?
  • How can we deepen the knowledge of what Open Government can be?
  • What are the social and technical tools affecting Open Government’s development?”

Website OpenGovNYC

Personal Democracy Forum

June 6-7, New York City, NY
This world-class conference exploring and analyzing technology’s impact on politics and government is back for the 8th year in New York City.

Website: personaldemocracy.com

OSCON 2011

July 25-29, 2011, Portland, OR
The O’Reilly Open Source Convention is the crossroads of all things open source. Open source plays an increasingly important role in government. The processes involved in open source itself have served as a model for open government.

Website: oscon.com/oscon2011

Supernova Hub

Likely in July 2011 in Philadelphia, PA (Unconfirmed)
Technologists, entrepreneurs, business executives, investors, and policy-makers have come to Supernova for strategic insights on our increasingly interconnected world

Website: supernovahub.com

Strata NYC

September 19-21, NYC, NY
To say that big data is a big deal for government is an obvious understatement. Government, after all, has extraordinary amount of data, with much more becoming available as open data initiatives move forward. The first Strata Conference in February 2011 was a sold-out hit. Strata NYC will pull together global leaders in big data in the Big Apple.

Website: strataconf.com

Fedtalks 2011

October 12th, Washington, DC

Open government went to the theater at the first Fedtalks. In 2011, look for more federal government and industry experts to discuss the state of innovation in government.

Website: Fedscoop.com/fedtalks/fedtalks2011

GOSCON

October 2011, Portland, OR
If 2010 was a year where open government moved “beyond plans to practice,” by late 2011 there should be many more case studies of implementation. GOSCON – the government open source conference – will feature discussions and presentations about how government leaders, innovators and smart operations are using open source.

Website: goscon.org

Digital Capital Week

November 4 – November 11, Washington, DC

Last year, the inaugural Digital Capital Week showcased tech innovation in Washington. The 2011 version of Digital Capital Week bids to be even bigger.
Website: digitalcapitalweek.org

Web 2.0 Summit

November 15-17, San Francisco
This event brings together business leaders, big thinkers, and innovative technologists who are shaping the future of the Web. In 2011, it’s clear that the shape of that future matters for government and citizens alike.

Website: web2summit.com

Live townhall from Twitter HQ with US UN @AmbassadorRice [#AskAmbRice]

Posted on by

0

Today at 1 PM EST, Susan Rice, United States Ambassador to the United Nations, participated in a live town hall on foreign policy. Archived video from the livestream is embedded below:

Here’s how Ambassador Rice described the digital town hall at the White House blog:

When I left the West Coast after college in 1986, only one in 500 Americans owned a cell phone – and these were essentially bricks about 10 inches long. IBM had just announced its first laptop, which weighed 12 pounds. The founders of Facebook, I can only imagine, were then figuring out how to master nap time and tee ball.

As I go back again this week to take part in a Twitter Town Hall in San Francisco, an event that will be carried live on Twitter and Ustream at 10:00 a.m. Pacific Time, the Bay Area looks quite a bit different. Education and innovation – “the currency of the 21st century,” in the words of President Obama – have changed the face of Silicon Valley and much of the world. But our interconnected age has also brought us new challenges. Today, transnational threats can sweep across borders as freely as a mass migration, an environmental calamity, or a deadly disease.

The Obama Administration is working every day to meet these challenges through our work at the United Nations, which plays an essential role as a keeper of peace, a provider of emergency aid, and a mediator between nations. You may agree – or disagree – with an approach to foreign policy that makes the best use of this complicated but indispensable institution. Whatever your views, I encourage you to send me your questions tomorrow at 10 a.m. Pacific Time on Twitter, using the hashtag, #AskAmbRice.

A snapshot of the conversation is featured using the Twitter search widget below.

new TWTR.Widget({
version: 2,
type: ‘search’,
search: ‘#AskAmbRice’,
interval: 6000,
title: ‘Ask’,
subject: ‘Ambassador Rice’,
width: ‘auto’,
height: 300,
theme: {
shell: {
background: ‘#0a1585’,
color: ‘#ffffff’
},
tweets: {
background: ‘#ffffff’,
color: ‘#444444’,
links: ‘#1985b5’
}
},
features: {
scrollbar: false,
loop: true,
live: true,
hashtags: true,
timestamp: true,
avatars: true,
toptweets: true,
behavior: ‘default’
}
}).render().start();

Here’s the uStream social stream:

Nicholas Gruen on Gov 2.0 in Australia and cultural change

Posted on by

2

“I began the Gov 2.0 taskforce thinking that open government was a kind of civil rights agenda, even if it has economic costs,” said Nicholas Gruen last week in Santa Clara at the Strata Conference. Gruen headed Australia’s Gov 2.0 taskforce. “At the end of it, I realized that open government was actually a really powerful economic driver.”

Why? Gruen pointed to the efficiencies presented inside of government by improved communication and the opportunities to ask citizens for ideas and solutions to problems. “Even if our team said we couldn’t do it technically, I just said we’ll tell everyone that we need help and approach it that way.” Asking questions was, he said, an effective means of accomplishing many tasks much faster than they would have been otherwise.

In a video interview, embedded below, Gruen talked more about the state of Gov 2.0 in Australia and some of his thoughts of the economics involved His comments on cultural change will be of particular interest those focused on technology as a panacea to inefficiency or engagement.

The recent historic flooding in Australia created an urgent use case for improved communications between the public and government. “When you look at the Queensland floods, the Facebook of the police department use blew people away,” said Gruen. “Their links got many comments and compliments.”

For more about how social media combine with geospatial mapping in crisis response, read about a new online application from geospatial mapping giant ESRI that applies trend analysis to help responders to Australia’s recent floods create relevance and context from citizen-generated reports.

Achieving better outcomes through technology isn’t just about setting up a Facebook page or Twitter account, emphasized Gruen. Public servants have to be willing to share information that matters to citizens and in turn listen to feedback from the public to create better feedback loops.

“This is a cultural transformation,” said Gruen. “You can’t impose that. You can’t dictate it.”

Further reading: “Gov 2.0 Down Under: Australia and Open Government“

Why does government social media use matter to citizens?

Posted on by

1

An important role of technology journalists in the 21st century is to explain how broader trends that are changing technology, government and civic society relate to average citizens. Some have called this broader trend towards smarter, more agile government that leverage technology “Gov 2.0.” (Readers of this blog are no doubt familiar with the term.) When you dig into the topic, you can get stuck in a lot of buzzwords and jargon quickly. Most people don’t care about how a satellite gets into orbit, the release of community health data or the standards of an API for product recalls. They care quite a bit, however, about whether their GPS receiver enables them to get to a job interview, if a search engine can show them ER waiting room times and quality statistics, or if a cradle for their baby is safe. Those wonky policies can lead to better outcomes for citizens.

If you follow Mashable, you might have read about the ways that social media promotes good health or how government works better with social media.

The following stories have little to do with technology buzzwords and everything to do with impact. Following are five stories about government 2.0 that matter to citizens, with issues that literally come home to everyone.

1) The Consumer Product Safety Commission has launched a public complaints database at SaferProducts.gov. You could think of it as a Yelp for government, or simply as a place where consumers could go to see what was safe. Add that to the mobile recalls application that people can already use to see whether a product has been recalled.

2) The new Consumer Financial Protection Bureau will use technology to listen to citizens online to detect fraud. If you haven’t heard, DC has a new startup agency. That hasn’t happened in a long time. Your could think of it as Mint.gov mashed up with HealthCare.gov. The CFPB plans to use technology in a number of unprecedented ways for fraud detection, including crowdsourcing consumer complaints and trends analysis. Given how much financial fraud has affected citizens in recent years,and how much of the anger that the public holds for the bailouts of banks remains, whether this agency leveraging technology well will matter to many citizens.

3) Social data and geospatial mapping join the crisis response toolset. Historic floods in Australia caused serious damage and deaths. Government workers used next-generation technology that pulled in social media in Australia and mapped the instances using geospatial tools so that first responders could help citizens faster, more efficiently and more effectively. It’s an excellent example of how an enterprise software provider (ESRI) partnered with an open source platform (Ushahidi) to help government workers use social media to help people.

4) New geolocation app connects first responders to heart attack victims.The average citizen will never need to know what Web 2.0 or Gov 2.0 means. Tens of thousands, however, will have heart attacks every year. With a new geolocation mobile application that connects citizen first responders to heart attack victims, connected citizens trained in CPR now have a new tool to help them save lives.

Better access to information about food safety, product recalls and financial fraud will help citizens around the country. Improvements to the ability of government workers to direct help in a disastrous flood or for citizens to receive immediate help from a trained first responder in an emergency are important developments. As 2011 takes shape, the need for government to use social media well has become more important than ever. That’s why the perspective of government officials like FEMA administrator Craig Fugate matter.

“We work for the people, so why can’t they be part of the solution? “
said Fugate, speaking to delegates from the distributed chapters of Crisis Commons assembled at FEMA headquarters. “The public is a resource, not a 
liability.”

For example, Fugate said that FEMA used reporters’ tweets during Hurricane Ike for
 situational awareness. “We’ve seen mashups providing better info than
 the government.” Listening and acting upon those digital cries for help on social media during crisis could literally be a matter of life and death.

Whether government can adapt to a disrupted media landscape and the new realities of information consumption is of substantial interest to many observers, both inside and out of government. Whether government can be smarter, agile and more effective is a great interest to all.

A Tunisian on the role of social media in the revolution in Tunisia

Posted on by

7

Tunisian revolution


[Photo Credit:Tunisian revolutions sparks debate over Internet’s role]

Last week, dozens of people made their way through streets clogged with “thundersnow” to hear a special guest speak about social media and the Tunisian revolution at the January meeting of DC Media Makers. Much has already been written about Twitter, Tunisia, revolutions and the role of the Internet. For this dedicated audience at NPR headquarters in Washington, the reflections of Rim Nour, a young Tunisian techie who personally took part in the “Jasmine Revolution,” were not to be missed. Their interest was born by the spotlight on Web tools and change that digital activism in North Africa and the Middle East has created.

Her perspective can’t be taken as the definitive version of what happened or why, but given that she participated from on the ground, as a witness to history she provided a valuable account of the role of technology. In Nour’s account, this Tunisian revolution was fundamentally powered by people and the conditions of their lives. Tunisia wasn’t a Twitter or Facebook or Wikileaks revolution, said Nour. It was Tunisians on the ground. Regional disparities, corruption, unemployment were primary drivers, she emphasized.

That said, the online and offline worlds appear to have interacted in unprecedented ways in Tunisia. (That insight reflects new Pew research on the role of the Internet as a platform for collective action in the United States, where many expert observers see the decline of the distinctions between “cyberspace” and the material world). The disruptive effect of cameraphones and other devices was particularly important in Tunisia, and, really, everwhere. As Bryce Roberts observed, “mobile devices are the Gutenberg presses of our generation.”

Nour said that Twitter played an important initial role in Tunisia for much of December. As the revolution gathered steam, the new minister of youth and sports, was an inspiration for bloggers in Tunisia, said Nour. @slim404, as he’s known in 140 characters or less, was been a constant source of insight into Tunisia’s inner workings on Twitter. After December 24th that soon Facebook became the main organizing tool for protests and sharing videos. That’s congruent with the statistics the DC Media Makers audience heard. According to Nour, there is about 85% cellphone penetration in Tunisia, with around 30% of Tunisian citizens are on the Internet. She said that there are 500 or so active Twitter accounts there, as compared to more than 2 million active Facebook users.

NPR senior strategist Andy Carvin, co-founder of DC Media Makers and an expert analyst regarding the role of online communications in uprising, observed that Facebook was the open platform for Tunisians to share videos. People in Europe would migrate those videos into Posterous, then upload to YouTube, and then share them using Twitter. Carvin pointed out the nawaat.org also aggregated Facebook videos almost as fast as they went up. All of the services worked together on top of platform that the Internet provides.

Nour also emphasized the role of Al Jazeera, which she said was “the only channel worth following.” As many people have seen around the world this week as events in Egypt unfold, Al Jazeera is playing a galvanizing role in Arab protests. A global audience is tuned into the Al Jazeera English livestream at AlJazeera.net.

Nour highlighted four ways that social media played a role in the Tunisian revolution, all of which can be applied to other contexts.

  1. Grassroots mobilization. Nour said that some of the organization of protests happened on Facebook, which effectively played the role of community organizing platform
  2. Organize the rise of civil society and active citizenship. Citizens used social media to identify the positions of snipers, police and looters, and to alert one another to other violence, said Nour, who also noted that networks formed to clean streets, protect shops or organize bread lines.
  3. Counter rumor or propaganda tool. When there were concerns about water being poisoned, people sharing information on Facebook helped to counter that falsehood, said Nour. When reports came in that there was massive shooting in a neighborhood, a few minutes later, a few dozen people said that was untrue.
  4. Helped people analyze government statements. Nour said that when government went on TV, people went on online to analyze what president aid and to form a consensus on whether the positions met their requirements. Ultimately, they did not.

Would the revolution have happened without social media? Yes, asserted Nour, but “it wouldn’t have happened as fast.”

Now Tunisians face the next steps: what happens after this uprising. “In a revolution, as in a novel, the most difficult part to invent is the end,” observed Nour, quoting de Tocqueville.

In this historic moment, we’re all living stories. When combined into the narratives of entire countries, they make for fascinating, sometimes heartrending reading.