Millions of people around the world are aware that the U.S. Department of State is using Twitter, Facebook and YouTube. Between them, the U.S. Department of State, U.S. embassies and consulates now collectively manage:

• 125 YouTube channels with 23,940 subscribers and 12,729,885 million video views
• 195 Twitter accounts with 1,403,322 followers;
• 288 Facebook pages with 7,530,095 fans.

The U.S. Department of State also maintains a presence on Flickr, Tumblr, and Google+, and an official blog, DipNote. Its embassies and consulates also maintain a presence on these social media platforms and produce their own blogs.

What many U.S. citizens may not realize is that U.S. foreign service officers are also practicing public diplomacy on China’s Weibo microblogging network or Russia’s vkontakte social network. The U.S. Department of State also publishes social media content in 11 languages: Arabic, Chinese, Farsi, French, English, Hindi, Portuguese, Russian, Spanish, Turkish, and Urdu. Many embassies are also tweeting in local languages, including German, Indonesian, Korean, and Thai.

That’s a lot of talking, to be sure, but in the context of social media, a key question is whether the State Department is listening. After all, news about both human and natural crises often breaks first on Twitter, from the early rumblings of earthquakes to popular uprisings.

This morning, three representatives from the U.S. Department of State shared case studies and professional experiences gleaned directly from the virtual trenches about how does social media is changing how public diplomacy is practiced in the 21st century. In the video embedded below, you can watch an archive of the discussion from the New America Foundation on lessons learned from the pioneers who have logged on to share the State Department’s position, listen and, increasingly, engage with a real-time global dialogue.

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• Suzanne Hall (@SuzKPH), Senior Advisor, Innovation in the Bureau of Educational and Cultural Affair, U.S. Department of State
• Nick Namba (@nicholasnamba), Acting Deputy Coordinator for Content Development and Partnerships, U.S. Department of State’s Bureau of International Information Program
• Ed Dunn (@EdAndDunn), Acting Director, U.S. Department of State’s Digital Communications Center

http://storify.com/digiphile/practicing-public-diplomacy-at-the-u-s-state-depar.js[View the story “Practicing public diplomacy at the U.S. State Department in the age of social media” on Storify]