San Francisco integrates city services, 311 and Facebook

The city of San Francisco now has a Facebook application that integrates with SF 311 service requests. The Facebook application appears to work in a similar fashion as the “Tweet my 311” service that integrates 311 with Twitter, albeit with additional privacy concerns because of the data that Facebook profiles contain.

The page links to help page on Facebook and SF311 that provides more details about San Francisco’s policies. The city appears to have though through some of the privacy issues that the integration with Facebook could create.

Specifically, a citizen does not have to share her information with the city to submit a 311 request. A citizen may remain anonymous while using the application and still submit a service request to SF311.

Here’s the rundown:

  • You can disable sharing in your profile’s privacy settings.
  • You can be anonymous by logging out of your Facebook account (or not logging in).
  • On the Facebook Login page click the “Cancel” button to go directly to the application (app). You will then have the option of manually adding your contact information to the Eform prior to submitting it, if desired.
  • You can be anonymous by allowing access, then removing your contact information populated by the application.
    If you don’t have a Facebook account.

  • That said, the city also states that “in some cases, contact information is mandatory based on the nature of the request or report,” so anonymity isn’t going to be possible in all situations. Additionally, “in other cases, it is essential to assist agencies in obtaining any follow up information required in order to service or address the problem.”

    Depending upon how implementation and adoption moves forward, this integration of Facebook and San Francisco’s 311 system may provide a template for other cities to follow.

    More on the story at SFGate.com: Facebook app speeds access to city services.

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