Last December, the White House proposed sweeping IT reforms. Today in Washington, the nation’s top IT executives will discuss progress on those proposals and assess the challenges that lie ahead. The livestream is embedded below:
Government managers must learn from what is working in the private sector and apply these best practices to deliver services better, faster, and at lower cost. Such best practices include increasingly popular lower-cost, self-service options accessed by the Internet or mobile phone and improved processes that deliver services faster and more responsively, reducing the overall need for customer inquiries and complaints. The Federal Government has a responsibility to streamline and make more efficient its service delivery to better serve the public.”
The White House Office of Management and Budget’s Jeff Zients, the national chief performance officer, will talk about productivity and efficiency enabled by information technology. As the Washington Post reported, Zients will unveil a new customer service initiative this afternoon as well.
According to Politico’s Morning Tech, federal “CIO Vivek Kundra will offer an update on the administration’s IT plans; Deputy Energy Secy Daniel Poneman will focus his remarks on cloud use and adoption; Deputy USDA Secy Kathleen Merrigan will chat about data centers; VA’s Roger Baker will discuss the administration’s plans to eliminate or revise underperforming IT projects and DHS CIO Richard Spires will outline efforts to set up IT best practices.”
More to come as the event goes forward.
Editor’s Note: The White House livestream went down about 18 minutes in and then went on and off. Unfortunately, as this correspondent did not attend in person, other first accounts will have to capture much of what occurred.